NTUC LearningHub fosters inclusive community, highlights support for Singapore workforce skills development

Its endeavours fall in place with the overall aim of advancing sustainability.

Approximately 1 in 10 seniors above the age of 60 and above in Singapore have dementia. By 2030, it is expected that there will be over 150,000 persons with this medical condition. People with dementia experience various symptoms including a decline in cognitive abilities such as thinking, reasoning, remembering new information and recalling past events. They may also have difficulty caring for themselves, solving problems, and making sound judgments.

A leading continuing education and training provider NTUC LearningHub (LHUB) believes that it is well-aligned to promote social inclusiveness for persons living with dementia and their caregivers. 

As such, it has collaborated with UOB, with support from the Agency for Integrated Care (AIC), NTUC’s e2i (Employment and Employability Institute), and the unions, to launch the “Inclusive Customer Experience – Making a Difference for Persons Living with Dementia” training programme.

It is the first service inclusiveness training programme in Singapore to equip frontline banking employees with the skills to interact with persons living with dementia, identify the needs of caregivers, as well as use their knowledge of available resources to support caregivers looking after their loved ones. 

Meanwhile, the company has launched various initiatives that meet the current and future needs of the Singapore workforce. These training programmes are particularly crucial for companies undergoing business transformation, as they develop existing workers with in-demand and emerging skills. 

Amongst these initiatives is the tie-up with electric vehicle manufacturer BYD to provide safety training for electric vehicle handling in Singapore. As of 2023, only 2% of automotive technicians have received this training, making it crucial to reskill and upskill workers for a future of predominantly electric vehicles.

NTUC LHUB has also collaborated with sustainable technology firm Netatech to prepare workers for jobs in agritech business, operations management, and other specialised roles as part of Singapore's national effort to meet its goal of producing 30% of its nutritional needs by 2030 and to bolster food security through agritechnology. 

Another partnership inked by NTUC LHUB was with the Singapore Association of Convention & Exhibition Organisers & Suppliers to launch the country’s first sustainability-focused Meetings, Incentives, Conferences & Exhibitions (MICE) certification programme, where MICE planners will receive training on sustainable practices so as to reduce their carbon footprint.

In addition, NTUC LHUB also supports the Workforce Singapore (WSG) Career Conversion Programme by offering training programmes and facilitating mentorship opportunities in the sustainability space. These programmes are designed to reskill individuals for sustainability roles and introduce new positions within organisations by redesigning existing employees' roles as part of business transformation.

This impressive feat from the training provider has caught the attention of the ESGBusiness Awards for its endeavor to foster an inclusive community, as NTUC LHUB bagged the Community Health Outreach Programme Award - Singapore category for its initiative for people living with dementia and their caregivers, and the Economic Empowerment Award - Singapore category for its workforce initiatives that align with the Singapore Green Plan 2030.

The prestigious awards programme honours businesses that demonstrate outstanding commitment and achievement in environmental, social, and governance (ESG) practices, as well as those leading the way in building a sustainable future.

The ESGBusiness Awards is presented by ESGBusiness. To view the full list of winners, click here. If you want to join the 2024 awards programme and be acclaimed for your company's outstanding commitment and achievement in environmental, social, and governance (ESG) practices, please contact Julie Anne Nuñez at [email protected].

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